1. Introduction

2. Definitions

• “Website” refers to kairoskleaning.online.
• “User” refers to any person accessing or interacting with the website.
• “We”, “Us”, “Our” refers to Kairos Kleaning Services, the owner and operator of the website.

3. Use of the Website

• You agree to use the website only for lawful purposes.
• You must not misuse the website by introducing viruses, hacking, or engaging in fraudulent activities.
• We reserve the right to restrict access or terminate accounts for misuse.

4. Product Information & Pricing

• All product descriptions and prices are subject to change without notice.
• Prices are displayed in South African Rand (ZAR) and may include or exclude VAT.
• We strive for accuracy but do not guarantee that product descriptions or pricing are error-free.
• Product images are for illustration only and final product may look different to what is displayed on the website.

5. Orders & Payment

• Orders are confirmed only upon receipt of full payment.
• We accept payment via secure gateways including EFT, credit/debit cards, and PayFast.
• We reserve the right to cancel orders due to pricing errors or stock unavailability.

6. Delivery

• Delivery terms are outlined in our Delivery Policy.
• We are not liable for delays caused by third-party couriers.
• Risk passes to the customer upon delivery.

7. Returns & Refunds

• Returns are governed by our Returns Policy, in line with the Consumer Protection Act.
• You may return goods within 7 days of receipt under ECTA, or within 6 months if defective under CPA

8. Intellectual Property

• All content, trademarks, logos, and designs are the property of Kairos Kleaning Services or licensed to us.
• You may not copy, reproduce, or distribute any content without written permission.

9. User-Generated Content

• Users may submit reviews or comments.
• We reserve the right to moderate or remove content deemed inappropriate, offensive, or misleading.

10. Privacy & Data Protection

• We comply with POPIA and protect your personal information.
• Please refer to our Privacy Policy for details on data collection, usage, and protection.

11. Limitation of Liability

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
• Our liability is limited to the value of the goods purchased.

12. Dispute Resolution

• Any disputes will be resolved in accordance with South African law.
• You may contact the National Consumer Commission or Consumer Tribunal for unresolved issues.

13. Changes to Terms

• We reserve the right to update these Terms & Conditions at any time.
• Continued use of the website constitutes acceptance of the updated terms.

14. Contact Information

• Email: support@kairoskleaning.online